Refund policy

Custom orders are final sale

 Every current PlaceWell label order is custom-made from the preview you approve. For that reason, orders are final sale and are not eligible for standard returns, exchanges, or refunds. Please review label names, spelling, quantities, and the final preview carefully before placing your order.

Changes and cancellations

 Email support@placewell.app within two hours of placing your order if you need to request a change or cancellation. Requests can only be considered before processing begins and cannot be guaranteed. Once an order enters processing, it can no longer be changed or cancelled.

Damaged, defective, or incorrect orders

 Contact us within seven days of delivery. Include your order number and clear photos showing the issue. We will review the details and arrange a replacement for eligible labels that arrive damaged, defective, or different from the approved order.